eBay is too big to care.
There, I said it. I am officially biting the hand that feeds me. But after five years of “swimming against the stream” and paying eBay thousands of dollars each month, I've hit the wall.
When we started with eBay, we had people that we could speak to. Heck, they even reached out to us to know if there was anything they could do to help us succeed.
But now, we have no point of contact whatsoever. Reaching anyone in management is virtually impossible. The overworked and undertrained “Customer Service Specialists” that we are allowed to speak with often give us conflicting information.
We are not alone in our desire to jump ship. “Music Trades” magazine recently had a great interview with Matt Gibney, the founder of the STRATosphere. He speaks eloquently about how after 10 years of successful selling only on eBay, the STRATosphere is now actively working to move customers to their own site. Matt's business is far larger than LightSpeed Music, but even he has found eBay to be tone-deaf to the concerns of their sellers.
For now, we will continue our eBay presence. Honestly, eBay brings us so many “looks” that we can't completely walk away...yet.
But we have been aggressively promoting and working on our site, www.lightspeedmusic.net. One year after our site's launch, it accounts for 25% to 30% of our sales...and the trend line continues to point upward.
We appreciate every single order, no matter what platform it comes from. But in the long run, the eBay model no longer works.
Please visit us at lightspeedmusic.net. We offer all of the same inventory with the same no-hassle return policy and our ultra-quick shipping. Plus, since we don't need to pay eBay fees on sales from our site, your cost will be lower. And for those new items that we're not permitted to advertise at a lower price, we CAN "do a deal"...you just have to give us a call.
There. I said it.